Frequently Asked Questions

Have questions about at-home health testing with MyHomeLabs? Find answers here.

A. Unlike competing providers, we offer a more convenient way to gain a deeper, more complete understanding of your health through comprehensive blood work and other testing techniques, all done in the comfort of your home or office.

And no other provider gives you the option to choose which lab to order your test from. It’s all about giving you convenience along with control over every step of the process.

A. We are proud to provide a diverse set of testing options, including diagnostic tests administered in your own home by certified phlebotomists. Available tests include:

  • Men’s Wellness Test
  • Women’s Wellness Test
  • Vitamin D Test
  • Diabetes Test
  • Covid-19 Anti-body Test
  • Thyroid Test
  • Covid-19 Test
  • UTI Test
  • 3 Panel STI Test
  • Upper Respiratory Test
  • Food Sensitivity Test
  • Drugs of Abuse Test

A. Once you are on our website, you can visit the Test Kits tab at the top of the page. You can then browse through each section of the available test kits and see what test works best for your needs. Once you have made the selection that is right for you, put it into your cart to check out. Once you have purchased your test kit, you will receive your test kit within 2-3 business days.

Once you have received your test kit, you will need to register the test kit online and schedule your phlebotomist visit to your home or work.

To register your test kit and schedule your phlebotomy appointment go to www.myhomelabs.com and enter your unique kit ID found on the kit insert.

Click here to request a password reset. You will be prompted to log into your account. Once you submit your form to reset your password, you will receive an email with instructions on how to reset your password.

To edit your account information, simply log into your account and click the edit button in the account setting.

At this time, we are not able to ship test kits outside of the United States.

Yes, MyHomeLabs is HIPPA compliant. You can read how we protect your private information in our privacy policy found here.

All the labs that have partnered with MyHomeLabs go through a vetting process conducted by an internal MyHomeLabs team. This process, among other factors, identifies if a lab is CLIA certified. A CLIA certified lab ensures that the test results exceed the industry standard for clinical laboratory testing.

Yes, we accept FSA/HSA payments.

Yes, shipping is included in the cost of the test.

Yes, the cost of the phlebotomist visit is included in the cost of the test kit.

No, you do not need a prescription to order a test with MyHomeLabs.

At this time, we do not accept insurance.

A. We accept the following payment methods:

  • Visa
  • Mastercard
  • Discover
  • PayPal
  • Apple Pay

No, you don’t need to be home when your test kit is delivered.

No, your results will not be shared with anyone. You can read how we protect your private information in our privacy policy.

Yes, shipping is very discreet. We ship all of our test kit in an unmarked brown box.

We cannot ship test kits to a PO Box.

You will know that your order has been delayed if you check your tracking information on the FedEx website with the tracking information that was provided when your test kit was shipped, and it shows that your package is delayed.

If you have received an email saying your order has been delivered and you didn’t receive your test kit, please contact our customer service team. customers@myhomelabs.com.

Yes, you can track your order. We ship our test kits with FedEx. You will receive an email and tracking number once your order has shipped.

We are currently in Kansas, Missouri, Illinois, and Texas.

Still Have Questions?

If you can’t find an answer to your question in this list, please email us at cutsomers@myhomelabs.com.