If you have received an email saying your order has been delivered and you didn’t receive your test kit, please contact our customer service team. customers@myhomelabs.com.

You will know that your order has been delayed if you check your tracking information on the FedEx website with the tracking information that was provided when your test kit was shipped, and it shows that your package is delayed.

We cannot ship test kits to a PO Box.

Yes, shipping is very discreet. We ship our test kit in an unmarked brown box.

No, your results will not be shared with anyone.  Your results are uploaded in our HIPPA secure dashboard. You can read how we protect your private information in our privacy policy.

No, you don’t need to be home when your test kit is delivered.  You can schedule your mobile phlebotomist at home or at your office – wherever is convenient for you.

We accept the following payment methods: Visa Mastercard Discover PayPal Apple Pay  

Currently, we do not accept insurance.

No, you do not need a prescription to order a test with MyHomeLabs.

Yes, the cost of the phlebotomist visit is included in the cost of the test kit.